Quick Summary:
- NOTE: ALL returned items subject to professional inspection/confirmation.
- Yes, we accept returns in the same condition as received.
- Your enclosed note is your RMA! (no need for "permission", you are the boss!)
- Cash Refunds Under $50: Subject to
a $4.00** flat fee. store
credit: 100%(no $4 fee)
- Over $50: Subject to a 15% restock fee.
Only for the Tricksters:
Sadly we must address the recent rash of tricksters. It must be the economy . Our website may look fantastic, BUT don't presume that means we are so big that we don't inspect, know and document the perfection of every needle tip that leaves this facility. Look, you cannot break a needle during installation nor months later, then jam, cram, or stuff it back into the holder, mail it back to us and expect a refund nor will we believe your story that we sent it to you in such a ridiculous condition!! As is the case throughout history......."you break it, you bought it". We are professionals, we have microscopes, and we know how to use them! We've visually inspected 100's of 1000's of needles in the aggregate. We know the differences among a factory defect , our mistake and a botched customer installation. Don't try to trick us, tell us what really happened and we will treat you very fairly. Admitting to the botched installation attempt will, (unlike any other website) in most cases, (see terms below) net you a 50% discount on a 2nd replacement!! That's right, 50% off most broken needles because we are not looking to make a profit off of your misfortune so don't lie to us about it. We are so fair it's unnecessary. PS. Oh and this includes oil/grease on a returned belt or drilling out the center hole of an idler wheel as well. If you insist on lying to us, we will refuse any further sales to you, period!
Everyone else:
Refund fees/Time Limits:All returns for a cash refund must be postmarked no later than 45 calendar days after order ships. Refunds:Under $50 are subject to a $4.00** flat rate postage, restock, research, handling fee. Refunds Over $50 are subject to a 15% restock fee.
Patience:
Exchanges are a normal part of this business. It is very possible for us to receive and pass on bad cross ref. data or for our customers to select the wrong item. We understand and we are glad to help. Like any good business, we are streamlined to get new orders out the door as fast and accurately as possible. With exchanges, we really want to get it right the 2nd time! When we open your exchange, we might:
>> swap it right away
>> have to send it to research, wait for the result, then contact you.
>> need to contact you during business hrs for more info, and so on.
Calling us like 2 days after you mailed in your return (especially *without* your order number) is really gonna just slow us down as we strive to stay caught up so we can address your exchange promptly in the order it was received. Please note we only pickup incoming mail at our mail drop about twice a week. So, yes it may look like we have had your exchange for a few days but we really haven't even seen it yet. So, please allow up to 10 days after mailing in a return before expecting to hear from us.
Website credits:
To avoid a restock fee within 45 days you can choose a 100% store credit* that doesn't expire. Returned items arriving at our facility from 46 - 90 days will automatically receive a 100% store credit* that doesn't expire. ALL refund/credit items are contingent upon professional inspection that the returned item is in good, resaleable condition with original box, papers etc. (no RMA# required, just mail it in with a note)
Repeat customer returns:
If you are returning one of several items in a single shipment, there is no restock fee if item returned in resaleable condition. If you are placing a 2nd order (to replace/correct the 1st wrong order) and are shipping back your 1st order around the same time, just reference your 2nd order number on your return explanation note for a 100% refund of the 1st order, subject to inspection.
Belt return:
The alcohol prep wipe & business card are always yours to keep. Don't mail them back.
Needle return:
Are you leery of that generic needle? You may play 1-2 songs and if you don't like the sound you may return it undamaged (contingent upon professional inspection) for a full credit towards the genuine brand name version. Yes, we have a stylus microscope.
* Store credits are issued in the form of a gift certificate code that can be partially or fully redeemed during checkout of your next purchase.
Exchanges/RMA's:
Got the wrong part? No need to ask if you can exchange it, NO RMA required! Just mail it to:
AVCR Electronics
582 SW Adams Ave.
Corvallis, OR 97333-4612
Please include all possible brand/model#'s, cartridge/needle numbers, invoice/order# or a copy or your receipt or your phone # and return address. If you are returning a needle that doesn't fit, then if possible, include the original needle or what's left of it so we can properly match it for you. Don't assume we'll remember an email or phone call from a week or two ago when we open your package so include a note describing what you want to accomplish.
RETURNED ITEM MUST BE IN RESALEABLE CONDITION. $5 FEE IF PACKAGING IS MISSING OR COMPLETELY DESTROYED. (If you buy a needle in a box with a triangle window, open it by poping out the plastic window from the front with a fingernail or similar not by tearing off the paper on the back.)
Warranties:
We will repair or replace, subject to inspection, any needle found to have a factory manufacturing defect, free of charge beyond your return postage costs, for a period of SIX MONTHS!
Note: This does not include needles broken by customer neglect including but not limited to:
* Broken during a botched installation
* Dropped on the turntable/record
* Snagged on your shirt sleeve
* Worn out prematurely due to leaving it on overnight with pizza on the record like in the movie "16 Candles" or due to excessive tracking pressure. And yes we have a stylus microscope.
Warning: On most needles, the diamond tip is glued into a setting, kinda like on a ring but with glue. So, on very very rare occasions the diamond tip can simply fall off during normal use. We of course consider this a factory defect and will gladly replace it, but our warranty is limited to needle replacement only. Record replacement cannot be covered due to a scratch from an empty setting, so buyer beware.
Belts are also covered for 6 months, no questions asked!
Other issues:
Items damaged during installation:
We have a 50% discount program available for most needles. We require that you mail us back the broken needle. Exotic super hi-end needles are not included. If in doubt as to how to install a needle call us first.
Items damaged in mail:
This happens about once or twice a year the post office fork lift will run over our package and obliterates a needle. Send us a picture or mail it back for evaluation/replacement. Many times the box is smashed up but the needle survives.
**Refund Explainations:
Due to the difficult nature of finding a belt or needle cross reference. YOU ARE PURCHASING A CROSS REFERENCE SERVICE AS WELL AS A PRODUCT. You are paying for irreversible postage/research/credit card processing fees etc. that your inquiry causes.
Not all the info supplied to us is 100% accurate or totally clear. So, in some cases it may take a second attempt, (requiring you to exchange your needle or belt and include the original). We cannot, and so do not guarantee 1st time accuracy of a cross reference, *but*, we have painstakingly created the best animated pictures to be found anywhere so you can clearly see what you are buying before you commit.
We are the pioneer of 360 degrees of viewing angles. Other sites have imitated, no one has duplicated our proprietary technique. As indicated above we are happy to give you a 'no cost' free exchange.
You can minimize your chances of having to return a needle by making a positive visual match of your old needle to the picture on the website of the needle you are about to order. DO NOT RELY ON MODEL NUMBER ALONE (Searching with a cartridge or needle number is reliable).
Expidited Postage Issues:
If you paid extra to get your part faster, this is a per occurance fee. If you order the wrong part, we won't pay for you to send it back to us, nor will we pay expidited shipping to send you a replacement. If you ordered the correct part and we send the wrong part number that was not ordered, we will then pay expidited shipping to get you the right part. Bottom line is that in all other cases we will ship for free via first class mail, as many exchanges as you need to get the right part. But if you want it faster, you pay.
If you paid for usps.com priority mail (which should be 2-3 days in US) and it arrives in 2-4 weeks, take it up with your local post office, not us please. This seems to happen about .5% of time during the year and maybe 5% of the time during the Christmas season.
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