Trade-in: Strong demand and limited supply means we now need your trade-in so we can supply this product line for years to come. If we have your idler wheel in stock, we can usually accept a few clear email photos including at least one of both the top and bottom of your idler wheel and a tracking number of the padded secure package in which your trade-in was sent. In return, you may receive a rebuild, a rejuv, or N.O.S. as availability allows.
Warranty: 1 YEAR against factory defect. Warranty compensation limited to the store's choice of product replacement, repair or pro-rated web-store credit and requires that you securely mail in the idler wheel in question. Refunds not available after 90 days.
Replacement tips: An often overlooked source of idler wheel troubles other than the obvious deterioration of the rubber is the often dried lubrication on the shaft upon which the wheel is mounted. Sometimes an idler wheel will be completely seized as a result. Clean both the shaft and the idler wheel hole usually with a Q-tip. Generally isopropyl alcohol for cleaning followed by a tiny amount of new automotive wheel bearing grease etc. This step is so important it may solve your problem for free! Of course, avoid petroleum product contact with the rubber at all cost. Finally, always, always make sure to clean the rubber idler wheel contact surfaces with lanolin-free isopropyl alcohol (or similar) prior to installing your replacement idler wheel even if the surface looks 'clean'.